Scaling SaaS Customer Support: How to Grow Without Blowing Up Your Payroll
Adding local headcount for Tier 1 support is often the fastest way to stall your product roadmap. Between base salaries and a 30 percent overhead markup, a single hire can push your costs near $50,000 annually. Here is how bootstrapped SaaS founders are using skilled Filipino professionals to scale their support queues, protect their margins, and get back to building features.